Shipping and Returns Policy
Scoot Boot Pty Ltd (Scoot Boot) will refund or replace any goods purchased on our online store if they are found to be faulty, damaged, are the incorrect size or you have changed your mind and wish to return your Scoot Boots.
If you have purchased your Scoot Boots through a stockist you will be subject to that stockist's returns policy.
When you fit your Scoot Boots for the first time, you must ensure that your horse’s hooves are clean and that your horse is standing on a clean, dry surface. Use the one boot on each hoof to ensure sizing is correct. If your Scoot Boots are marked you will incur a minimum charge of $50 AUD.
Return of Unopened Scoot Boots
If you change your mind about the Scoot Boots you have ordered, and decide you no longer wish to use them, your unopened and intact Scoot Boots purchased via our online store can be returned to us for a refund or exchange upon the following conditions:
- Scoot Boots must be unopened and in the original condition
- Scoot Boots are returned within 60 days of purchase
- Proof of purchase/order information must be included in the return
In order to arrange the return of your Scoot Boots please visit the website and complete the returns process, located at the top of the home page.
Refunds will be processed in the same form that you originally paid for your order as soon as practicable upon receipt of the returned product.
The total value of the refund will equal the payment made for our Scoot Boots excluding any delivery costs to send your order.
You must return your Scoot Boots to our Head Office and Warehouse at 111 Cahill Place, Acton Park, Tasmania, Australia 7170.
Return of Opened Scoot Boots
We will offer a refund or exchange if you have opened your Scoot Boots but only if your Scoot Boots are faulty, damaged or are the incorrect size. If your boots are returned in an unclean condition you will incur a $20 AUD cleaning fee.
If you believe our Scoot Boots are faulty, damaged or are the incorrect size you may request an exchange of the opened Scoot Boots upon the following conditions:
- Scoot Boots are undamaged
- Scoot Boots are in their original condition
- Scoot Boots are returned within 60 days of purchase
- Proof of purchase/order information is included in the return
Failure to adhere to these conditions may result in your exchange or refund being denied.
In order to arrange the return of your Scoot Boots please visit the website and complete the returns process located at the top of the home page.
If your Scoot Boots are faulty and you continue to use your Scoot Boots after discovering the fault, it will be deemed that you have accepted our Scoot Boots in their damaged condition.
It may be difficult to determine if our Scoot Boots are faulty. We therefore reserve the right to seek the opinion of our manufacturer. If it is determined our Scoot Boots are not faulty and are in a condition fit for their purpose, then you may be liable for any costs we have incurred to return the Scoot Boots to you.
If it is determined that your Scoot Boots are faulty we will send you an email to confirm this and arrange a refund or exchange.
You must return your Scoot Boots to our Head Office and Warehouse at 111 Cahill Place, Acton Park, Tasmania, Australia, 7170.
Scoot Boot Sizing Service
If Scoot Boot has provided sizing advice and the fit is incorrect, it will pay for the costs to exchange. You must first seek advice from firstname.lastname@example.org before you exchange. You will need to forward a copy of your shipping receipt to email@example.com for reimbursement once your exchange has been approved.
If sizing advice is provided by Scoot Boot but Scoot Boots are purchased elsewhere, Scoot Boot is not liable to pay for the costs to exchange.
If sizing images are provided of one hoof (and not two) and the size is incorrect for the hoof not depicted in the image, Scoot Boot is not liable to pay the costs to exchange.
Cancellations and Changes to Online orders of our Scoot Boots
After your order is placed and payment is made we will dispatch your order as soon as your order has been processed. If you change your mind about your order and would like to either cancel or change it, please email us at firstname.lastname@example.org and quote your order number. If your Scoot Boots have already entered the dispatch process they will not be able to be changed or cancelled.
If you wish to exchange your Scoot Boots after receiving them please email us at email@example.com setting out the reason why you wish to return your Scoot Boots so that we may authorise the return. You will be liable for return freight charges.
Information Provided at Time of Order
You need to check your details carefully before your order is processed. Scoot Boot will not accept liability for Scoot Boots that are lost due to entering incorrect address information when placing your order.
Please ensure that you provide an appropriate delivery address during business hours where someone will be available to sign receipt of your order.
If you receive your Scoot Boots and your order does not correspond with what you received, please email us at firstname.lastname@example.org with your order number so that we can send the correct order to you. You must provide evidence that you have sent the incorrect order back to us by emailing your shipping receipt to email@example.com before we send the correct order to you. Your return must be accompanied with a receipt and your Scoot Boots must be returned in a new, unused, unmarked and re-saleable condition.
We will reimburse you the shipping costs to return your Scoot Boots.
All genuine return claims will be accepted and honoured. If Scoot Boot determines that any claim for returns are excessive or it appears that our policy is being manipulated or abused, Scoot Boot reserves its right to refuse to refund or replace any Scoot Boots.
Mode of Refund
Refunds will be paid back the same way as payment was made to purchase our Scoot Boots (either credit card or PayPal).
We advise all stockists to pre-plan stock levels, however the expected delivery time for stockist orders within Australia is 2-4 business days from the time the order is placed. The expected delivery time to New Zealand is 4-7 days from the time the order is placed.
The expected delivery time for retail orders within Australia is 2-4 business days from the time the order is placed. The expected delivery time for retail orders to New Zealand is 7 business days from the time the order is placed.
Costs to Refund and Exchange
Delivery costs to refund or exchange are to be borne by the purchaser, except where the goods are faulty or if Scoot Boot has provided incorrect sizing advice.
International orders will be charged in selected international currencies. The final transaction charge to your account will vary according to exchange rate fluctuations.
Tracking your Order Online
If you do not receive your Scoot Boots within 14 business days please contact us at firstname.lastname@example.org and we will track your order for you.
Liability of Scoot Boot for returned Scoot Boots
You are responsible for your Scoot Boots until they are received by us. We recommend that all returns are registered and insured when sent back to us.
Goods and Services Tax
Scoot Boot is an Australian based company. We are required by law to charge Goods and Services Tax on all orders shipped to customers within Australia.
International Taxes and Duties
Scoot Boot will pay all customs/duties and taxes when shipping orders.