Shipping and Returns Policy

Scoot Boot Pty Ltd (Scoot Boot) will fully refund or replace any goods purchased if they are found to be faulty, damaged, are the incorrect size or you have changed your mind and wish to return your Scoot Boots.

When you fit your Scoot Boots for the first time, you must ensure that your horse’s hooves are clean and that your horse is standing on a clean, dry surface. Use the one boot on each hoof to ensure sizing is correct. If your Scoot Boots are marked we will not refund or exchange them.

Return of Unopened Scoot Boots

If you change your mind about the Scoot Boots you have ordered, and decide you no longer wish to use them, your unopened and intact Scoot Boots purchased via our online store can be returned to us for a refund or exchange upon the following conditions:

  • Scoot Boots must be unopened and in the original condition
  • Scoot Boots are returned within 60 days of purchase 
  • Proof of purchase/order information must be included in the return
Failure to adhere to these conditions will result in your exchange or refund being denied.

In order to arrange the return of your Scoot Boots please visit the website and complete the returns process, located at the top of the home page.

Refunds will be processed in the same form that you originally paid for your order as soon as practicable upon receipt of the returned product.

The total value of the refund will equal the payment made for our Scoot Boots excluding any delivery costs to send your order.

You must return your Scoot Boots to our Head Office and Warehouse at 111 Cahill Place, Acton Park, Tasmania, Australia 7170.

Return of Opened Scoot Boots

We will offer a refund or exchange if you have opened your Scoot Boots but only if your Scoot Boots are unmarked, faulty, damaged or are the incorrect size. Please note that if you request a refund, and your boots are returned in an unclean condition, a $10 cleaning fee will be deducted. 

If you believe our Scoot Boots are faulty, damaged or are the incorrect size you may request an exchange of the opened Scoot Boots upon the following conditions:
  • Scoot Boots are unworn, undamaged and unmarked
  • Scoot Boots are in their original condition
  • Scoot Boots are returned within 60 days of purchase 
  • Proof of purchase/order information must be included in the return

Failure to adhere to these conditions will result in your exchange or refund being denied.

In order to arrange the return of your Scoot Boots please visit the website and complete the returns process located at the top of the home page.

If your Scoot Boots are faulty and you continue to use your Scoot Boots after discovering the fault, it will be deemed that you have accepted our Scoot Boots in their damaged condition.

It may be difficult to determine if our Scoot Boots are faulty. We therefore reserve the right to seek the opinion of our manufacturer. If it is determined our Scoot Boots are not faulty and are in a condition fit for their purpose, then you may be liable for any costs we have incurred to return the Scoot Boots to you.

Once it is determined that your Scoot Boots are faulty we will send you an email to confirm this and advise that your refund has been processed.

You must return your Scoot Boots to our Head Office and Warehouse at 111 Cahill Place, Acton Park, Tasmania, Australia, 7170.

Cancellations and Changes to Online orders of our Scoot Boots

After your order is placed and payment is made we will dispatch your order as soon as your order has been processed. If you change your mind about your order and would like to either cancel or change it, please email us at scootboot@scootboots.com and quote your order number. If your Scoot Boots have already entered the dispatch process they will not be able to be changed or cancelled. Should you wish to exchange your Scoot Boots upon receiving them please email us at scootboot@scootboots.com setting out the reason why you wish to return your Scoot Boots so that we may authorise the return. You will be liable for return freight charges.

Incorrect Order

If you receive your Scoot Boots and your order does not correspond with what you received, please email us at scootboot@scootboots.com and include your order number so that we may arrange to have either the correct size or colour sent to you. Your incorrect order must be returned before we send the correct order to you. Your return must be accompanied with a receipt and your Scoot Boots and must be returned in a new, unused, unmarked and re-saleable condition.

We will reimburse you the freight costs to return your Scoot Boots.

Excessive Returns

All genuine return claims will be accepted and honoured. If Scoot Boot determines that any claim for returns are excessive or it appears that our policy is being manipulated or abused, Scoot Boot reserves its right to refuse to refund or replace any Scoot Boots.

Mode of Refund

Refunds will be paid back the same way as payment was made to purchase our Scoot Boots (either credit card or PayPal account).

Delivery Times

Stockist Orders:

We advise all stockists to pre-plan stock levels, however the expected delivery time for stockist orders within Australia is 2-4 business days from the time the order was placed. The expected delivery time to New Zealand is 4-7 days from the time the order was placed. 

Retail Orders: 

The expected delivery time for retail orders within Australia is 2-4 business days from the time the order was placed. The expected delivery time for retail orders to New Zealand is 7 business days from the time the order was placed. 

Costs to Refund and Exchange

Delivery costs to refund or exchange are to be borne by the purchaser. Faulty goods are excluded.

Scoot Boot Sizing Service

If Scoot Boot has provided sizing advice it will pay for the costs to exchange.

If sizing advice is provided by Scoot Boot but Scoot Boots are purchased elsewhere, Scoot Boot is not liable to pay for the costs to exchange.

If sizing images are provided of one hoof (and not two) and the size is incorrect for the hoof not depicted in the image, Scoot Boot is not liable to pay the costs to exchange.

Exchange Rate

International orders will be charged in selected international currencies. The final transaction charge to your account will vary according to exchange rate fluctuations.

Tracking your Order Online

If you do not receive your Scoot Boots within 14 business days please contact us at info@scootboots.com and we will track your order for you.

Liability of Scoot Boot for returned Scoot Boots

You need to ensure you check your details carefully before your order is processed. Scoot Boot will not accept liability for Scoot Boots that are lost or stolen or that is addressed incorrectly due to incorrect information entered when placing your order. Scoot Boot is therefore unable to compensate for lost or damaged Scoot Boots.

Please ensure that you provide an appropriate delivery address during business hours where someone will be available to sign receipt of your order.

You are responsible for your Scoot Boots until they are received by us. We recommend that all returns are registered and insured when sent back to us.

Goods and Services Tax

Scoot Boot is an Australian based company. We are required by law to charge Goods and Services Tax on all orders shipped to customers within Australia.

International Taxes and Duties

Each country has specific regulations about what customs' duties and taxes they will levy. It is your responsibility to find out what import taxes will be levied by contacting your local authority. Scoot Boot is not liable for any additional charges levied as a result of any import tax which may be applied. 

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